Information we collect

We collect only the information needed to run our store and serve you. This includes:

• Contact details: your name, phone number and email address.
• Delivery details: your shipping address and city.
• Order details: the products you buy, order value and payment method.
• Messages you send us by email, WhatsApp or our contact form.
• Technical data: browser type, device, pages visited and approximate location, collected through cookies and similar tools.

How we use your information

We use your information to:

• Confirm, pack and deliver your orders.
• Contact you about your order, delivery or any issue with it.
• Answer your questions and provide customer support.
• Prevent fake orders, fraud and misuse of our website.
• Improve our website, products and service.
• Send offers or restock alerts, only if you have asked to receive them.

Payments

We do not store your card details or online banking passwords on our website. If you pay by cash on delivery, no payment details are needed. If you pay in advance by bank transfer or a mobile wallet, we only keep the transaction reference needed to match your payment to your order.

Who we share it with

We do not sell, rent or trade your personal information. We share it only with the people who help us serve you, and only what they need:

• Courier and delivery partners, to deliver your parcel to the right address.
• Payment or bank partners, to confirm advance payments.
• Website, hosting and analytics providers, to keep our site running and understand how it is used.
• Authorities, if the law requires us to share information or to protect our rights.

Calls, WhatsApp and email

We may call, message or email you to confirm your order, share tracking details or resolve a delivery issue. These messages are part of your order. For offers and promotions, we contact you only if you have opted in, and you can opt out at any time by telling us or using the unsubscribe link.

Cookies

Cookies are small files saved on your device. We use them to:

• Keep items in your cart and remember your checkout details.
• Keep you logged in to your account.
• Understand which pages are popular so we can improve the site.

How we protect your data

We take reasonable steps to keep your information safe, including secure hosting and limited access to order data. No website or online service can be guaranteed 100% secure, so please keep your account password private and contact us right away if you suspect misuse of your account.

How long we keep it

We keep your information only as long as needed to complete your order, handle support or claims, and meet our legal and accounting duties. After that, we delete it or remove anything that identifies you.

Your choices

You can contact us at any time to:

• Ask what personal information we hold about you.
• Correct anything that is wrong or out of date.
• Ask us to delete your information, unless we must keep it for legal or order-related reasons.
• Stop receiving offers and promotional messages.

Children

Our products and website are meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

Links to other websites

Our site may link to other websites, such as brand pages or courier tracking pages. We are not responsible for their privacy practices, so please read their policies before sharing your information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. By continuing to use our website after an update, you accept the revised policy.