Frequently Asked Questions
Quick answers about orders, delivery, payment and our products. Cannot find yours? Message us and we will help.
How long does delivery take?
We dispatch orders within 1–2 business days. After that, delivery usually takes 2–5 working days depending on your city.
How can I track my order?
You can track your order anytime on our Track Order page using your order number and your email or phone number. Once your order ships, we also send you a tracking number by WhatsApp or email to use on the courier website.
Do you offer free shipping?
Yes, shipping is free on orders over Rs. 50,000. Below that, the shipping charge is shown at checkout before you pay. See our Shipping Policy for details.
Can I cancel or change my order?
Only before the parcel is handed to the courier. Message us on WhatsApp with your order number as soon as possible. Once it is dispatched, it cannot be cancelled.
Which payment methods do you accept?
Cash on delivery is available across Pakistan. You can also pay in advance by bank transfer or mobile wallet.
How does cash on delivery work?
Pay the rider when your parcel arrives. Please keep the exact amount ready, and start your unboxing video before you open the parcel.
Are your products original?
Yes. We sell 100% original supplements. You can verify any product on the official website of the brand using its batch-code or authenticity page, if the brand has one.
Where do I find the batch number and expiry date?
Both are printed on the pack, usually near the seal or on the bottom. Check them, along with the seal, when you open your parcel.
I am not sure which product to choose. Can you help?
Of course. Message us on WhatsApp before you order and we will help you pick the right product for your needs.
Do you accept returns or refunds?
All sales are final. The only exception is a parcel that arrives damaged, fake or wrong, and only with a valid unboxing video as proof.
How do I record a valid unboxing video?
Start recording before you open the parcel, with the shipping label clearly visible. Do not pause or cut the video. Show every side of the packaging, then the product, the seal, the batch number and the expiry date.
My parcel arrived damaged. What should I do?
Contact us within 48 hours of delivery with your full unboxing video and your order number. We will check it and tell you the next step.
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Try a different word, or message us and we will answer personally.
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